Clean Install The Viewer
Do NOT attempt to follow these instructions while the viewer is running!
A clean install is a manual procedure that removes the viewer, all cache, configuration files and replaces it with a completely fresh install. If you are doing this as part of a viewer update, then we recommend you follow ALL of the steps in order.
Mac Clean Install
Remove settings
Open Finder, from the top menu Go > Go to Folder and enter ~/Library/Application Support/Catznip
If you wish to delete all chat logs as well as removing the settings, drag ALL folders in the right pane to the trash.
If you do not wish to delete all chat logs, in the right pane, delete the user_settings, logs and browser_profile folders. Enter each of the user named folders one by one (trinity_dejavu in the screenshot) and delete ONLY the browser_profile folder and all XML files. It may help to sort the folder view by type.
Manually Clear the Cache
Open Finder, from the top menu Go > Go to Folder and enter ~/Library/Caches Drag the Catznip folder to the trash.
Remove and Reinstall
Open Applications and drag Catznip to the Trash. Download the Latest Release and install as normal.
Windows Clean Install
Note : Any icons show in Windows Explorer may not match those on your computer. Images are for guidance only, please read the instructions carefully.
Remove settings
Windows Vista, 7, 8 and 10 : Press the Windows Key + R and enter %appdata%/Catznip
Yes, it's ok to delete my chat logs.. If you wish to delete all chat logs as well as removing the settings, delete ALL folders in the right pane.
No! Don't delete my chat logs.. If you do not wish to delete all chat logs, in the right pane, delete the user_settings, logs and browser_profile folders. Enter each of the user named folders one by one (trinity_dejavu in the following screenshot) and delete ONLY the browser_profile folder and all XML files. It may help to sort the folder view by type.
Manually Clear the Cache
If you have opted to place the cache in a custom location, navigate to that location and remove ALL files. If not ...
Windows Vista, 7, 8 and 10 : Press the Windows Key + R and enter %localappdata%/Catznip
In the folder that opens up, right pane, select any file, press CTRL + A to select all and then SHIFT + DELETE. This will remove all of the cache files. It may take several minutes.
Remove and Reinstall
Press Windows Key + R and enter control appwiz.cpl (This works on all versions of Windows). Add Remove Programs.png
This will open Add/Remove Programs. Select Catznip from the list and uninstall as normal.
Download the Latest Release and install as normal.